Cancel your credit card before you die

>>> This is  priceless customer service being what it is today.
>>>
>>>
>>>
>>> A lady died this past January, and Citibank billed her for
February and
>>> March for their annual service charges on her credit card, and
added
>>> late
>>> fees and interest on the monthly charge. The balance had been
$0.00 when
>>> she
>>> died, but now somewhere around $60.00. A family member placed a
call to
>>> Citibank.
>>>
>>>
>>>
>>> Here is the exchange :
>>>
>>>
>>>
>>> Family Member:   'I am calling to tell you she died back in
January.'
>>>
>>>
>>>
>>> Citibank:  'The account was never closed and the late fees and
charges
>>> still
>>> apply.'
>>>
>>>
>>>
>>> Family Member: 'Maybe, you should turn it over to
collections.'
>>>
>>>
>>>
>>> Citibank: 'Since it is two months past due, it already has
been.'
>>>
>>>
>>>
>>> Family Member: So, what will they do when they find out she is
dead?'
>>>
>>>
>>>
>>> Citibank: 'Either report her account to frauds division or
report her to
>>> the
>>> credit bureau, maybe both!'
>>>
>>>
>>>
>>> Family Member: 'Do you think God will be mad at her?'
>>>
>>>
>>>
>>> Citibank: 'Excuse me?'
>>>
>>>
>>>
>>> Family Member: 'Did you just get what I was telling you - the
part about
>>> her
>>> being dead?'
>>>
>>>
>>>
>>> Citibank: 'Sir, you'll have to speak to my
supervisor.'
>>>
>>>
>>>
>>>
>>>
>>> Supervisor gets on the phone:
>>>
>>>
>>>
>>> Family Member: 'I'm calling to tell you, she died back in
January with a
>>> $0
>>> balance.'
>>>
>>>
>>>
>>> Citibank: 'The account was never closed and late fees and
charges still
>>> apply.'
>>>
>>>
>>>
>>> Family Member: 'You mean you want to collect from her
estate?'
>>>
>>>
>>>
>>> Citibank: (Stammer) 'Are you her lawyer?'
>>>
>>>
>>>
>>> Family Member: 'No, I'm her great nephew.' (Lawyer
info was given)
>>>
>>>
>>>
>>> Citibank:  'Could you fax us a certificate of death?'
>>>
>>>
>>>
>>> Family Member: 'Sure.' (Fax number was given )
>>>
>>>
>>>
>>>
>>>
>>> After they get the fax :
>>>
>>>
>>>
>>> Citibank: 'Our system just isn't setup for death. I
don't know what more
>>> I
>>> can do to help.'
>>>
>>>
>>>
>>> Family Member: 'Well, if you figure it out, great! If not, you
could
>>> just
>>> keep billing her. She won't care.'
>>>
>>>
>>>
>>> Citibank:  'Well, the late fees and charges will still
apply.'
>>>
>>>
>>>
>>> (What is wrong with these people?!?)
>>>
>>>
>>>
>>> Family Member: 'Would you like her new billing address?'
>>>
>>>
>>>
>>> Citibank: 'That might help...'
>>>
>>>
>>>
>>> Family Member:  'Odessa Memorial Cemetery, Highway 129, Plot
Number 69.'
>>>
>>>
>>>
>>> Citibank: 'Sir, that's a cemetery!'
>>>
>>>
>>>
>>> Family Member: 'And what do you do with dead people on your
planet???'
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> (Priceless!!)
>>>
>>> You wondered why Citi is going broke and need the feds to bail
them
>>> out!!
>>>
>>
>>
>>
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